Delivery Information
* UK First Class Delivery - £3.29 - Standard First Class post, normally delivered within 1-3 working days.
* UK Recorded Delivery (Signed For) - £3.99 - Recorded delivery which requires a signature on delivery.
* UK Special Delivery (Next Day/High Value) - £7.49 - For high value orders for a guaranteed delivery within 1-2 working days.
* UK Courier Service - £10.49 - Next day service (depending on time of order) using a courier. Ideal for postal strikes or where Royal Mail is not the best option.
* Euro Delivery - £5.99 - Delivery anywhere in Europe. Normally delivered within 2-5 working days
* Worldwide Delivery - £7.19 - Delivery outside of Europe. Normally delivered within 3-7 working days.
* International Signed For - £11.69 - Priority service outside of the UK with signature on delivery.
The above prices are for retail orders only and are subject to change at any time. Prices quoted are per order not per item (order as many items as you like and pay the same postage rate)
If you have a query regarding delivery please contact us.
Orders may take up to 28 days to be delivered, especially at peak & holiday times.
Returns & Refunds:
1.1 You have the right to cancel your order at any time up to the end of the seventh working day following the day on which you received the products. It is not compulsory for you to notify us of the reason of cancellation. If you wish to cancel your order please send an email to customer services with details of your cancellation. You must state your name, a description of the goods and your order number.
2. Any use of the goods beyond that necessary to inspect them on delivery will invalidate your right to cancel the order. If we believe items have been damaged due to lack of care by yourself then we reserve the right to refuse a refund or replacement. If damage is made when returning the goods back to us, then it is your right to seek compensation from your carrier.
3. We operate a 100% satisfaction guarantee policy which means that if you are not happy with any products bought from this website, you may return them to us within 14 days of purchase for a refund or exchange provided that the products are returned to us in their original condition and carefully packaged. Returns made after 14 days will be accepted at the managers discretion. We may refuse a return, offer store credit or offer a refund minus P&P and a 15% administration charge. We will not accept returns for underwear, swimwear, prescription/custom made lenses, headphones or jewellery. We also do not offer refunds on mixed lots or sale items. If you wish to return a mixed lot or sale item then we may offer a credit note at sellers discretion.
4. If you have paid p&p on your order then we reserve the right not to refund this cost to you if you return an item, but will only refund the cost of the goods to you. If the true cost of P&P exceeds the amount you paid then we will refund the amount you paid minus the amount we paid for postage. The minimum amount for postage will be £3.29 per order.
5. Paypal refunds can only be issued up to 60 days after the initial period. If for whatever reason, we need to refund you after the 60 days have expired then you will be responsible for Paypal's charges for receiving the money from us.
6. If an order or product has been returned to us that was paid for with a credit note or voucher then a refund will be issued in the form of another credit note or voucher.
Delivery Information |
* UK First Class Delivery - £3.29 - Standard First Class post, normally delivered within 1-3 working days. The above prices are for retail orders only and are subject to change at any time. Prices quoted are per order not per item (order as many items as you like and pay the same postage rate) If you have a query regarding delivery please contact us. Orders may take up to 28 days to be delivered, especially at peak & holiday times. Returns & Refunds:1.1 You have the right to cancel your order at any time up to the end of the seventh working day following the day on which you received the products. It is not compulsory for you to notify us of the reason of cancellation. If you wish to cancel your order please send an email to customer services with details of your cancellation. You must state your name, a description of the goods and your order number. 2. Any use of the goods beyond that necessary to inspect them on delivery will invalidate your right to cancel the order. If we believe items have been damaged due to lack of care by yourself then we reserve the right to refuse a refund or replacement. If damage is made when returning the goods back to us, then it is your right to seek compensation from your carrier. 3. We operate a 100% satisfaction guarantee policy which means that if you are not happy with any products bought from this website, you may return them to us within 14 days of purchase for a refund or exchange provided that the products are returned to us in their original condition and carefully packaged. Returns made after 14 days will be accepted at the managers discretion. We may refuse a return, offer store credit or offer a refund minus P&P and a 15% administration charge. We will not accept returns for underwear, swimwear, prescription/custom made lenses, headphones or jewellery. We also do not offer refunds on mixed lots or sale items. If you wish to return a mixed lot or sale item then we may offer a credit note at sellers discretion. 4. If you have paid p&p on your order then we reserve the right not to refund this cost to you if you return an item, but will only refund the cost of the goods to you. If the true cost of P&P exceeds the amount you paid then we will refund the amount you paid minus the amount we paid for postage. The minimum amount for postage will be £3.29 per order. 5. Paypal refunds can only be issued up to 60 days after the initial period. If for whatever reason, we need to refund you after the 60 days have expired then you will be responsible for Paypal's charges for receiving the money from us. 6. If an order or product has been returned to us that was paid for with a credit note or voucher then a refund will be issued in the form of another credit note or voucher. |
